Shipping & Returns
Shipping
Free Complimentary Shipping
All orders over $200 ship free within the United States via USPS Priority Mail (3–5 business days).
Standard Shipping
Orders under $200 ship for a flat rate of $15. Delivery in 5–7 business days.
Express Shipping
Available at checkout for $25. Delivered in 2–3 business days.
International Shipping
PLACEHOLDER: We currently ship to [list your countries]. International orders take 7–14 business days. Duties and taxes are the responsibility of the recipient.
Order Processing
Orders are processed within 1–2 business days. You will receive a tracking number by email once your order ships.
Returns
30-Day Returns
We accept returns within 30 days of delivery. Items must be unworn, in original condition, and in original packaging.
Free Return Shipping
Returns are complimentary. A prepaid return label will be emailed to you upon initiating your return.
How to Initiate a Return
Email contact@the-vero.com with your order number and reason for return. We will respond within 1 business day.
Refunds
Refunds are processed within 5–7 business days of receiving your return. Credit will be applied to your original payment method.
Final Sale Items
Custom orders and personalized pieces are final sale and are not eligible for return.
Exchanges
Ring Sizing
If your ring does not fit, we offer one complimentary size exchange within 30 days of delivery.
Damaged or Defective Items
In the rare event that a piece arrives damaged, please email us within 48 hours with photos. We will replace or repair it at no cost.
Questions? We are here to help. Contact us or email contact@the-vero.com